Support Center - Capstone Alliance Partnership Group

Support Center

Capstone Alliance Partnership Group

Unified support for all our brands and services

Capers Consulting Core Workforce Solutions AmPac Leadership

1. Welcome to the Support Center

We're here to help. Whether you have questions about your account, course access, billing, or upcoming events, our team is ready to assist you. This unified support page serves all Capstone Alliance Partnership Group brands β€” Capers Consulting, Core Workforce Solutions, and AmPac Leadership.

2. Help Topics

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General Inquiries

Account setup, login assistance, contact information.

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Training & Courses

Course access, certification issues, video playback, downloads.

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Payments & Billing

Invoices, receipts, refunds, subscriptions, and billing updates.

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Coaching & Appointments

Scheduling, rescheduling, cancellations, and session links.

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Technical Support

Login errors, password resets, or website functionality problems.

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Events & Workshops

Registration issues, venue details, and access to materials.

3. Contact Our Support Team

If you can't find the answer you need, our support team is available to assist you during regular business hours.

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Email

[email protected]
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Phone

(301) 381-4045
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Support Hours

Monday–Friday
9:00 AM – 5:00 PM (EST)

4. Submit a Support Ticket

To ensure your issue is routed to the right team, please complete our Support Ticket Form. This form is directly connected to our GoHighLevel CRM system for fast tracking and personalized responses.

When submitting a ticket, please include:

  • β€’ Your full name and email address
  • β€’ The nature of your issue (Billing, Technical, Course Access, etc.)
  • β€’ A detailed description of your concern
  • β€’ Any relevant attachments (screenshots, receipts, etc.)

Accepted formats: PDF, JPG, PNG, DOC (Max 10MB)

5. Quick Links

For your convenience, here are direct links to important policies and resources:

6. Feedback and Suggestions

We value your feedback. If you have suggestions or ideas to improve your experience with any of our brands, please share them with us through our Feedback Form. Your insights help us serve you better.

7. Urgent or Escalated Requests

If your request involves urgent access to an event, training, or payment issue, please contact our team directly by phone at (301) 381-4045 during business hours. We will prioritize your issue as quickly as possible.

8. GoHighLevel Support Ticket Form Template

Below is a text template that can be used when setting up your GoHighLevel support form:

Form Fields:

  • β€’ Name (required)
  • β€’ Email (required)
  • β€’ Subject (short text)
  • β€’ Description of Issue (long text)
  • β€’ Category (dropdown: Billing, Technical, Courses, Coaching, Events)
  • β€’ File Upload (optional)
  • β€’ Submit Button Text: 'Submit Support Request'

Confirmation Message:

'Thank you for contacting us. Our support team has received your request and will respond within one business day.'

9. Our Commitment

Capstone Alliance Partnership Group and its affiliates are committed to providing efficient, respectful, and transparent support. We aim to resolve all support requests within one to two business days.